Contact
Talk to a real event team
Questions about a virtual ticket, access, privacy or a Polar order? Send us the details and we’ll point it the right way.
Ticket support
Email is the quickest route
Tell us what happened and include enough order information to let us investigate safely.
[email protected]
For ticket delivery, access links, event changes, refunds, privacy requests and general help.
Email ticket supportLegal and postal address
Svelte Summit AB
Hummelhaga 13153 95 Järna
Sweden
Svelte Summit AB is the event operator, virtual-access licensor and controller for the personal data described in our privacy policy.
Before you send
Help us find the right order
A few safe details are usually enough. Please do not email sensitive payment credentials.
Use the order email
Write from, or identify, the email address used in Polar checkout so we can match the entitlement.
Add the reference
Include the Polar order reference and purchase date if the question concerns billing, access or a refund.
Keep card data private
Never send a full card number, security code or account password. We do not need them to help.
Billing and refunds
Polar processes the money side
Polar is the merchant of record and reseller. It collects payment, issues the invoice or receipt and handles billing and refunds.
Start with the support or refund link in your Polar receipt or order page when possible. If you cannot find it, email us and we will help identify the correct order route. Read the refund policy for cancellation, rescheduling and your statutory rights.